Contact Us


Contact Us

Whether you’re just beginning the mortgage process or you have a question about an existing mortgage, we’re available to help you.

Merrill Lynch Home LoansTM Representatives are available Monday – Friday, 8 a.m. – 8 p.m., Eastern Time.

New Loans
Mortgage or Home Equity Line of Credit – Please contact a Merrill Lynch Financial Advisor.

Equity Access

Loans in Process
Loan Status – 1.800.443.6184

Today’s Rates
Learn about LIBOR
Home Buying /Selling Assistance
Get a Conditional Pre-approval
Protect / Lock Your Rate
Frequently Asked Questions
Mortgage Process
Integrated Investment Statement

Corporate Rewards Program Clients
Please contact the Merrill Lynch Financial Advisor or Wealth Management Banker working with your company. Or contact your Human Resources Department for more information.  We also invite you to visit your custom Welcome page.

Reverse Mortgages (for loans in "Servicing" only, not for new mortgage applications)
Financial Freedom Servicing – 1.800.441.4428
Bank of America Reverse Mortgage Servicing – 1.866.863.5224

Client Service Centers (for clients with existing loans)
Mortgage – 1.888.412.8625
Home Equity Line of Credit – 1.877.461.2437

Representatives in our e-mail center are ready to help you within 24 hours.

Merrill Lynch Home Loans
4804 Deer Lake Drive East, 5th floor
Jacksonville, FL 32246-6484

Preferred Pricing 


Dream Home


Resource Center


For more information, call your Financial Advisor or click here.