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Contact Us
Whether you’re just beginning the mortgage process or you have a question about an existing mortgage, we’re available to help you.
Phone
Merrill Lynch Home LoansTM Representatives are available Monday – Friday, 8 a.m. – 8 p.m., Eastern Time.
New Loans
Mortgage – 1.800.854.7154
Home Equity Line of Credit – 1.877.297.3647
Loans in Process
Loan Status – 1.800.443.6184
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Corporate Rewards Program Clients
Please contact the Merrill Lynch Financial Advisor or Wealth Management Banker working with your company. Or contact your Human Resources Department for more information. We also invite you to visit your custom Welcome page.
Reverse Mortgages (for loans in "Servicing" only, not for new mortgage applications)
Financial Freedom Servicing – 1.800.441.4428
Bank of America Reverse Mortgage Servicing – 1.866.863.5224
Client Service Centers (for clients with existing loans)
Mortgage – 1.888.412.8625
Home Equity Line of Credit – 1.877.461.2437
Email
Representatives in our e-mail center are ready to help you within 24 hours.
Mail
Merrill Lynch Home Loans
4804 Deer Lake Drive East, 5th floor
Jacksonville, FL 32246-6484