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Merrill Lynch Home Loans™ Account Access Options

When you apply for a mortgage with Merrill Lynch Home LoansTM, you gain access to a full set of 24/7 online tools, designed to provide you access to the information you want and need to help you through the mortgage process and put you in the driver's seat. Our goal is to ensure the best possible home financing experience from loan processing to mortgage servicing. Please see below for an overview of our online tools and contact information.


Contact Us

Whether you're just beginning the mortgage process or have questions about an existing mortgage, our Loan Representatives are available to help you Mon -Fri 8:00 a.m. - 8:00 p.m. EST.

Phone (New Loan Inquiries)

  • New Mortgage Loans: 1.800.854.7154
  • New Equity Access® Home Equity Line of Credit: 1.877.297.3647
  • New Home Equity Line of Credit from Bank of America, N.A.: 1.800.784.8149 or 1.800.826.1645
  • Loans in Process Loan Status: 1.800.443.6184

Mailing Address

Merrill Lynch Home Loans
4804 Deer Lake Drive East, 5th Floor
Jacksonville, FL 32246-6484

eDelivery & eSignature (for loans with one applicant)

If you're ready to apply for a mortgage, you can access and electronically sign many of your loan documents online. With eDelivery and eSignature, your loan documents are provided to you via email eliminating the wait time assosicated with shipping. The process provides secure access - our site is password-protected and fully encrytpted, ensuring the privacy of your information.

All you need is a computer with Internet access.1Simply provide your email address to your Merrill Lynch Home Loans™ Representative when applying for your loan. You will receive an invitation to register on www.mortgageloanstatus.com, our secure Web site, where you can access your loan status 24/7. If you've already registered on our site, just log in using your existing user name and password and then follow the instructions.

Online Loan Application Status (for loans with one or more applicants)

With www.mortgageloanstatus.com you can stay up-to-date on your loan status by logging on to this site anytime, at your convenience. You can also access, view and electronically sign your important loan documents. Take advantage of our convenient online services and log on today. We appreciate the opportunity to meet your home financing needs.

Accessing Your Existing Mortgage Loans

You can also access information regarding your existing Bank of America, N.A. originated mortgage online by visiting your mortgage servicer, PHH Mortgage, at www.mortgagequestions.com. (Before clicking on this link, see Important Information below.*)

The online Mortgage Service Center allows you to:

  • Review current payment information.
  • View escrow account balances and payments.
  • View transaction history.
  • View year-end interest and tax statements from last year.
  • View information on PMI removal.
  • Arrange to have payments taken directly from your bank accounts.

To speak with a representative, please call:

  • 1.888.412.8625 (existing mortgage)
  • 1.877.461.2437 (existing Equity Access® home equity line of credit)
  • 1.800.763.1243 (existing home equity line of credit with Fixed-Rate Loan Option)

*Important Information:

By clicking the above link, you will be transferred to a Web site operated and maintained by PHH Mortgage, a company that is not affiliated with Bank of America, N.A. (BANA). This site is subject to PHH Mortgage privacy policies. BANA is not responsible for the content available at the PHH Mortgage site.

Payment Options By Phone

Merrill Lynch Home Loans™ offers several convenient payment options—including online payments (see "Mortgage Loans" above), direct debit and an automated 24-hour payment by phone system.

  • For first mortgage payment options via phone, please call 1.888.412.8625.
  • For Equity Access® Home Equity Lines of Credit payment options via phone, please call 1.877.461.2437.

1Certain loan products are not eligible for eDelivery/eSignature. Customers must disable pop-up blockers and have Adobe® Acrobat Reader installed on the computer used for eDelivery/eSignature. Only available for loans with one applicant. Applicant must register on www.mortgageloanstatus.com and provide consent to eDelivery no later than 24 hours after registration to avoid shipment of the paper application package.