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Contact Us
Whether you’re just beginning the mortgage process or you have a question about an existing mortgage, we’re available to help you.
Phone
Merrill Lynch Loan Representatives are available Monday – Friday, 8 a.m. – 8 p.m., Eastern Time.
New Loans
Mortgage – 1.800.854.7154
Home Equity Line of Credit – 1.877.297.3647
Loans in Process
Loan Status – 1.800.443.6184
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Reverse Mortgages (for loans in "Servicing" only, not for new mortgage applications)
Financial Freedom Servicing – 1.800.441.4428
Bank of America Reverse Mortgage Servicing – 1.866.863.5224
Client Service Centers
Mortgage – 1.888.412.8625
Home Equity Line of Credit – 1.877.461.2437
Email
Representatives in our e-mail center are ready to help you within 24 hours.
Mail
Merrill Lynch Home Loans
4804 Deer Lake Drive East, 5th floor
Jacksonville, FL 32246-6484